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Articles for the keywords: Oracle
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31 May 2013
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The Oracle Cloud Chronicles: Simplifying IT and Driving Innovation [31193]
Bob Evans, Forbes
Bob Evans, senior vice-president, communications, for Oracle Corp and contributor to Forbes, writes, "Over the past several months, we've published a number of pieces in this space about Oracles adventures in the wild, wild world of cloud computing. We've touched in the business value the cloud can create, the profound impact the cloud is having within companies and across entire industries, and the vast potential the cloud offers for liberating IT dollars to fund innovation.
Along the way, I've tried to spell out Oracle's cloud strategy as described by Larry Ellison, Mark Hurd, and Thomas Kurian, and have also called out some ways that Oracle's unique approach to cloud computing have been misconstrued, misinterpreted, and misrepresented.
And as our 10-city Oracle CloudWorld rolling thunder roadshow nears its end with stops in Mexico City, London, and Munich over the next 10 days, the time seems right to offer an overview of where Oracle stands with its cloud-computing approach and why it's completely unlike what any other cloud vendor is attempting to offer..."
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31 May 2013
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Reduce IT Help Desk calls when using Oracle VDI [31194]
Average cost of a help desk call is $25
Jaap, an Oracle VDI Desktop Virtualization specialist, writes in a recent blog post, "After a relaxing holiday you turn on your Sun Ray or launch your OVDC application to connect to your virtual desktop in the data center. But then it happens, your holiday was so relaxed that you forgot your password and you are forced to pick-up the phone and call the IT Help Desk to ask the SysAdmin to reset your password.
With the introduction of complex password requirements, this is not an unusual scenario. IT staff is often burdened with resolving these calls, resulting in an increased administrative load for the IT department. At the same moment, the end user loses valuable work time because he is locked out of the network temporarily and unable to work.
With an average of 5% of the users who forgot their passwords after the holidays and an average cost of US $25 per help desk call, this can cost an organisation with 10.000 users around US $12.500 per two or three days when the holidays are over.
How can we solve this? ..."
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31 May 2013
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Oracle Service Cloud [31187]
Offering Robust Support for Mobile
One in seven Oracle customer service sessions come from mobile devices, allowing customers to instantly request service whenever and wherever they are and leading to an expectation of an instant response. As a result, roaming service agents need mobile applications to increase their productivity and responsiveness to customers. The latest release of Oracle Service Cloud, which includes Oracle RightNow with Oracle RightNow Mobile Agent App, is designed specifically for the iPad and ensures that in todays busy, multifaceted world service agents, specialists, and managers can stay connected and productive, even while on-the-go. Better access, both online and offline, puts mobile business users in a prime spot for increased customer resolutions. As a result, this improves customer satisfaction and strengthens relationships.
Oracle announced the latest release of Oracle Service Cloud that includes Oracle RightNow and the debut of Oracle RightNow Mobile Agent App for the iPad.
It adds new robust capabilities to support servicing customers when agents are away from their desks, Oracle Service Cloud now leverages the power of Oracle Fusion Tap, a native application for iPad that redefines user productivity while on-the-go.
It is is designed specifically for mobile agents, specialists and managers, Oracle RightNow Mobile Agent App, part of Oracle Service Cloud, helps improve productivity and resolution time.
The May 2013 release of Oracle Service Cloud also includes enhancements to the Customer Portal by utilizing mobile device cameras, optimizing for mobile SEO and removing the dependency on CSS and Javascript, thus enabling use on a wider array of mobile devices such as hand-held game-systems and Ketai phones. These enhancements allow customers to get service from any device, find mobile content more easily, and enhance problem descriptions with images to shorten resolution time.
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31 May 2013
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Oracle outlines steps to improve Java home, enterprise security [31188]
Oracle is planning to change how it approaches Java fixes for security vulnerabilities
Zack Whittaker reports in an article for ZDnet, "Oracle is planning to change how it approaches Java fixes for security vulnerabilities, including adding centralized policy management with enterprise environment whitelisting functionality.
It's hoped this effort will help to 'decrease the exploitability and severity of potential Java vulnerabilities in the desktop environment,' and, 'provide additional security protections for Java operating in the server environment,' according to Oracle's Java platform software development team leader Nandini Ramani, writing in a blog post on Thursday..."
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29 May 2013
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Wikibon Reviews Oracle ZFS Appliance [31186]
Gives Strong Positive Recommendation
"CIOs, CTOs and senior storage executives should position the Oracle ZFS appliance as an ideal strategic fit for high streaming environments such as database backups," writes Wikibon CTO David Floyer in the conclusion of his review of the new hybrid flash/disk storage appliance from Oracle. "As well, the product can be successfully integrated into high-performance Oracle database workloads. In write-intensive and heavy IO workloads, the ZFS appliance will likely prove the best-of-breed, lowest cost solution. Outside of that sweetspot, traditional midrange arrays and filers will often be a better economic fit."
This conclusion is based on a combination of Wikibon's in-house analysis of the product and interviews with several Wikibon members who are early adaptors of the product. Wikibon as sometimes been very critical of Oracle products and policies, which makes this recommendation all the stronger.
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