The Sun JavaTM Integration Suite will help support and enhance the world famous London department store Harrods in its growing multi-channel retail operations. Announced during the National Retail Federation Conference held January 15-18 in New York City, Harrods selected the Sun suite to help preserve existing IT investments while enhancing business agility and improving customer experience. "With the motto 'All Things, For All People, Everywhere' one can only imagine the abundance of departments and customers that we deal with on a day to day basis. This demands a reliable and integrated IT infrastructure that will allow for the adoption of new technology while preserving both our existing IT investments as well as the customer experience," said David Llamas, CIO, Harrods. "Harrods is looking forward to leveraging the comprehensive, standards-based Java Integration Suite from Sun to handle the demands and increase the efficiency of our growing, multi-channel, international business."

Harrods selected the Sun Java Integration Suite, formerly the SeeBeyond Integrated Composite Application Network (ICAN) Suite, for both its footprint in the marketplace as well as its rich integration and composite application development capabilities. As a part of the Sun Retail Integration Architecture software [15765], the Sun Java Integration Suite will provide the Service-Oriented Architecture (SOA)-based foundation to create a 'single view' of customer, product and promotional data, powering both Harrods' multi-channel marketing strategy and the optimization of its on-line retailing capabilities.

"Harrods' selection of Sun's Java Integration Suite is a testament to the depth and breadth of its capabilities and its broad adoption in a number of markets, including retail," said Larry Singer, senior vice president and strategic insight officer, Sun Microsystems, Inc. "We look forward to helping Harrods establish a common view of data across the organization to more effectively serve its customer base and reach the next level of integrated multi-channel retail operations."

Initial deployment plans will involve customer data integration to create a customer-centric view of legacy system data to support the next wave of growth anticipated by Harrods. This single, common view of customer, product and promotional data will span back-end systems from both brick-and-mortar and on-line sites, Sun reports. [...read more...]

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