Striving for IT operational efficiency is a goal for most system administrators. To achieve that goal, a healthy IT environment works on prevention rather than reaction to daily operations, claims Sun, whose SunSM Preventive Services is offered as an efficient solution to help data center customers identify and manage risk conditions proactively across the entire IT environment.

"With Sun Preventive Services, Sun and the customer work together to expose and quantify risks. This makes it possible to determine the appropriate level of risk and cost based on the customer's business objectives," explain the authors of a Sun white paper on this Sun service offering. "No two customers have the same profile or appetite for risk. Sun clarifies risk/investment trade-offs and provides actionable information and comparisons to Sun's installed base, to similar industry segments, and to best-in-class IT Operational Excellence and risk levels."

According to Sun its preventive services solution offers organizations the ability to achieve:

• Increased operational excellence through greater efficiency and productivity; higher utilization of assets; and data-driven outcomes from a robust methodology.

• Reduced operational risk via its holistic, integrated approach to exposing, measuring, mitigating and managing risk factors; access to Sun Knowledge Assets and industry best practices for improved processes and higher staff competency; and objective key performance indicators (KPI) information to help reduce risk with maximum cost efficiency.

• Lower total service costs since fewer high-severity service incidents occur and unplanned outages over time are reduced; financial incentives are offered for sustained improvement; and tools help system administrators avoid unplanned service-level downtime.

• Comprehensive coverage for all Sun products on site; complete, customized portfolio of consulting, training and support services; and both preventive and reactive services are included.

• Simplified Service Administration offers one subscription with one key point of contract at one price and one engagement process.

"Sun Preventive Services is a transformation, not another new service," the authors assert. "It is one of the first service offerings in the industry to shift the focus to prevention, not just repair and restoration. It is also one of the industry's first service packages that provides financial incentives for sustained operational improvement, helping customers reduce total service costs as they reduce unplanned outages. With Sun Preventive Services, data center professionals can expose, mitigate, and manage risk rather than simply react to problems that have already occurred. They can get beyond the frustration of running in a high-risk, unpredictable mode and begin managing based on a preventive methodology. And they can achieve the ultimate objective: operational excellence." [...read more...]

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