SunSM Preventive Services have been expanded to include new partner capabilities and system-level connected services. Announced at Sun's Network Computing first quarterly launch for 2005, these proactive, subscription-based services will be available directly from Sun and its Sun iForceSM partners.

The new Sun Update Connection services and enhanced SunSM Net Connect services will be offered as part of the Sun Preventive Services to assist customers in preplanning and managing their data centers.

By enabling Sun iForce partners to sell and deliver this industry-unique service to a broader market, more potential customers will be reached through the addition of new sales and service delivery channels. Sun iForce partners now can offer solutions that surpass a singularly product-centered service offering to a customer-centric one.

"Sun is taking an innovative, holistic approach to services with its new Sun Preventive Services package by creating a flexible subscription-based model that encompasses all of its various services offerings," said Frances Draper, vice president, Sun Business Group at Access Distribution, a General Electric company and a leading value-added distributor of complex computing solutions. "The benefits to customers are far-reaching. By allowing its channel partners to take this offering to market, Sun is expanding the intellectual capital available to deliver this service and the scope of the partners’ reach within the end-user customer. We're very enthusiastic about offering the Sun Preventive Services package to our reseller partners."

With Sun Preventive Services, corporations can identify, measure and manage risk for continuous improvements in data center health. These services give customers a clear picture of their current data center health, letting them track their progress and continually improve operational efficiencies. Treating the root causes of problems, instead of just reacting to the symptoms, is the objective of this program with the ultimate goal of achieving operational excellence.

The new Sun Update Connection services and enhanced SunSM Net Connect services are aimed at bringing this same type of preventive service to the system-level based on a methodology of "assess, improve, measure."

The Sun Update Connection services include two key offerings:

• Sun Update Manager: A single-system, feature-rich client for local updates, available at no charge. The service features desktop notifications, point-and-click updating and a command-line interface.
• Sun Update Connection System Edition: A Sun-hosted portal that allows administrators to access and deploy updates to multiple systems from a centralized location. It provides a browser-based user interface enabling summary views of managed systems, remote update deployment, notifications and local caching for bandwidth preservation. Sun Update Connection System Edition is offered on a subscription basis.

New capabilities of the Sun Net Connect services include:

• Remote service access: Enables customer-initiated remote servicing to resolve problems faster and ensure higher uptime. It allows customers to provide Sun Support Center personnel direct access to their systems for problem diagnosis, troubleshooting and remediation.
• Enhanced security powered by 168-bit data encryption: Enables a level of security that meets the stringent standards of Sarbanes-Oxley compliance.
• Better control and faster deployment of patches within the enterprise: SunTM Control Station CC Edition software provides a central point for customers to intelligently manage their data connection to Sun for better control and reduced data transmission. Provides a local patch-staging repository for control of approved, tested patches inside the customer’s IT environment.

The recently completed acquisition of SevenSpace will extend the Sun Services portfolio, enabling Sun to further expand its offerings to include remote management and support services for heterogeneous environments, including Linux, Windows, HP-UX and IBM AIX.

"We're making aggressive moves to introduce a wide range of new services that help our customers simplify the acquisition and management of their IT infrastructure needs," said Marissa Peterson, executive vice president, SunSM Services, Worldwide Operations and Chief Customer Advocate. "With Sun Preventive Services and new heterogeneous support offerings, Sun and its partners can help customers further reduce risk, improve data center health and achieve ongoing operational excellence."

For more information on Sun Preventive Services, visit:

http://sun.com/preventive

For more information on Sun Update Connection, visit:

http://sun.com/service/sunupdate [...read more...]

fullsource

From the latest issue:

Recent Blog Entries as of March 21, 2010, 3:30 pm
Oracle Works to Assuage the Anxieties of Its Customers SysAdmin News Bites Oracle Enterprise Manager Ops Center Released Suits and Their Countersuits A More Direct Channel Model Planned for Oracle-Sun	The Importance of Information Storage and Management Sun POJO Service Engine User's Guide Sun Storage 7000 2010.Q1 Quality and Features PSA Deploys GlassFish in the Manufacture of Peugeot, Citroën Vehicles Running VirtualBox VMs as Services in Windows
Blog RSS Feed