Sun chose SAPPHIRE 2003 Orlando, SAP's international customer conference, as
the venue to announce its own Customer Excellence Program for Customers Running
SAP Solutions on Sun. Stuart Wells, Sun VP for Market Development, also
announced OfficeMax as the newest member of the program.
The goals of Sun's Customer Excellence Program are threefold:
- To leverage the customer knowledge base running SAP solutions on Sun
- To enable SAP customers utilizing Sun infrastructure to learn from
the know-how and thought leadership of the greater Sun and SAP customer
- To deliver recognition for customers' creativity, guts and innovation
Said Wells, "Customers like OfficeMax have taken their solutions where
few companies have gone before, entering unchartered territory in the
number of users, database size, growth, globalization, 7x24 operations
or integration with external sources."
Benefits available to members of the customer excellence program
include the advantage of valuable services and joint marketing
activities from Sun. Members can also participate in Sun-sponsored
customer reference activities such as speaking engagements, success
stories, site visits, conference calls and usage of the customer's
logo and testimonials.
Members accumulate and redeem credits for rewards provided by Sun. For
example, customers can leverage industry recognized services and
support to help increase SAP solution and system performance, while
promoting their own products and services to press and analysts
worldwide. Services offered at the premier level (there is also a
base-level membership) through the iForceSM Competency Centers for SAP
and by SunSM Services experts include RAS Profile, performance and
availability assessment, capacity planning exercise, and architecture
OfficeMax, which runs its business almost entirely on Sun servers,
reciprocated by awarding Sun the Information Systems Hardware Strategic
Partner award, the highest accolade given to OfficeMax vendors. The
award recognizes a company's significant contribution and outstanding
effort towards mutually beneficial goals.
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