The SunToneSM Service Delivery Specification 2.0 is now available to both service providers and enterprises. The enhanced specification is a benchmark to measure open, available, reliable and secure networked service delivery and management that includes a best practices guide for assessing service architecture, integration processes and testing procedures, as well as management procedures and policy requirements. The new specification is now available for both enterprises and service providers.

The new specification offers:

• Processes and methodologies to assess and validate every aspect of end-to-end service delivery from network bandwidth to application delivery
• Policies and procedures for the architecture and implementation phases of the services lifecycle
• New security policies and methodologies to address organizational security, access mechanisms, firewalls, private data protection and more

The SunTone specification complements the frameworks of other industry standards such as ITIL, SysTrust, COBIT and ISO17799. It provides a comprehensive technical guide covering 12 assessment areas under the categories of service delivery and service support that include management of Service Levels, Availability, Capacity, Security, Configuration and the Data Center, along with Service Architecture and Service Continuity.

The SunTone Service Delivery Specification is one of the only strategic service delivery and management initiatives that provides an industry-defined and validated specification by an architectural council.

Among the customers who have profited from receiving SunToneSM Program Certification for the operation of their datacenter services are:

• Sprint, which estimates a 25 percent time and cost savings in the management of datacenter services
• Interxion, whose business with base clients increased by over 25 percent
• Fusionstorm/StormWatch Services, which reduced installation time by 50 percent, operating overhead by 20 percent and the learning curve for new engineering personnel by one week while increasing service revenue
• Colt, which increased the volume of trouble tickets within a four-hour period by nearly ten percent and generated $6.3 million in revenue from customers requesting SunTone Program Certification.

"Sun is clearly evolving SunTone into a more comprehensive initiative, with substantial business value for enterprises as well as for service providers," said Michael Dortch, a principal analyst with Robert Frances Group. "SunTone's enhanced service delivery specification offers enterprises a sound `playbook' for delivery of high-quality IT and business services, from almost any level of readiness, and from almost any combination of enterprise technologies."

For more information on the SunTone initiative, visit:

http://www.sun.com/suntone [...read more...]

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