Sun Microsystems has unveiled a strategy to build up its services capabilities to supplement its role as an infrastructure provider for network computing environments.

According to Computerworld, the move reflects a shift in emphasis from selling technology to more higher level consulting and automated customer support. Tom Kucharvy, an analyst at Summit Strategies Inc. in Boston, told Computerworld "they have to make this transition because that's the way the market is going."

Sun Services' executive vice president, Patricia Sueltz, acknowledged that in saying, "Services are increasingly important to companies deploying complex computing environments."

Sueltz told Computerworld that Sun had no intention of building up a services division along the lines of an IBM, with 150,000 people. Instead, Sun will rely on using its iForceSM partners and an approach for capturing and delivering intellectual property (IP)-based services to customers. Central to Sun's services strategy and vision is the "Intellectual Property Life Cycle"-- how Sun captures and delivers IP to customers to help lower costs and better assure high availability.

Sun Services' IP Life Cycle approach builds on years of experience in capturing services hardware/software knowledge, patterns, methodologies and best practices, including Sun BluePrintsTM; SunTM Reliability, Availability and Serviceability (RAS) Profile; and solutions such as the JavaTM Center of Excellence. This life-cycle approach is an integral part of Sun technology innovations such as N1 and edge computing. It also develops new services approaches--such as ways to solve and prevent problems, and ways to deliver services via Sun or in collaboration with partners and new business models for services delivery, all integrated into an overall solution.

• New IP-based Services Debut-

Sun announced four new services offerings:

• Sun Install CheckSM for Volume Systems that helps deliver Sun's N1 technologies to customers. Delivering on Sun's N1 concept of enabling customer system self-administration, the Sun Install Check is now available as a free download for all Sun FireTM 280R, V480 and V880 systems. Using Sun Install Check, customers can better assure an optimized installation and thus realize faster ROI from their computing resources. Please see the install check link at:

http://sunsolve.sun.com

• Sun Software SupportSM Services Program that gives customers more choice and flexibility in obtaining comprehensive support for Sun software. This new program will help customers to lower total cost of ownership for Sun software through support and maintenance by simplifying customer choice and providing access to an expanded support infrastructure with expertise for the broad portfolio of Sun software. For more information on Sun's software and other support programs, visit:

http://www.sun.com/service/support

• Quick Start Service for Network Identity demonstrates key concepts of a Network Identity infrastructure. This new service is specifically designed to illustrate a simple-use case scenario of an open Network Identity infrastructure based on the SunTM Open Net Environment (Sun ONE) software platform. The new Quick Start service is the next step in building out a suite of Network Identity services designed to help customers architect, implement and manage a complete network identity infrastructure. For additional information on Sun consulting services for Network Identity, please visit:

http://www.sun.com/service/sunps/ni

• High-Performance eLearning Program helps organizations reduce risk, increase value of enterprise learning. Coming soon, this new learning program combines Sun's latest Sun Enterprise Learning Platform technology, its global education consulting services and its extensive curriculum from leading content providers with a new Performance Metrics and Return-on-Investment Service into a comprehensive learning solution. For more information on Sun enterprise learning solutions, please visit:

http://www.sun.com/training

Sun Services will continue to develop IP-based services to help its customers create and deploy networked computing infrastructures. For more information about Sun Services and its offerings, please visit:

http://www.sun.com/service [...read more...]

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