At the recent SunNetworkSM 2002 Conference, Sun and BEA
announced a new joint support center for BEA and Sun customers.
The Joint Support Center for the joint technologies will provide:
- Convenient one-call service initiation
- Specialized programs specifically focused on supporting BEA on
Sun integrated application infrastructure
- A cooperative support agreement to provide rapid interoperability
- Predefined escalation processes that will streamline issues
- Access to engineers trained on both BEA and Sun products
Lab environments will also be provided worldwide for testing
interoperability between BEA WebLogic and the JavaTM virtual machine
(JVMTM) software and the SolarisTM Operating Environment (Solaris
OE). (The terms 'Java virtual machine' and 'JVM' mean a virtual machine
for the JavaTM platform.')
BEA and Sun are enhancing the established SunSM Vendor Integration
Program (SunVIPSM) and providing faster response times to customer
related issues to help minimize system downtime and achieve full
"Sun and BEA share a joint vision to help our customers resolve support
issues quickly while keeping our joint customer environments available
24x7," said Terry Barrett, Vice President and General Manager of
Worldwide Support Services, BEA. "BEA's unified, simplified and
extensible application infrastructure paired with Sun's
forward-thinking infrastructure technologies for open network computing
can provide premium solutions to customers."
The Joint Support Center will be available to customers with Sun's
SunSpectrum PlatinumSM and SunSpectrum GoldSM contracts and with
BEA's Mission Critical and Production Support contracts.
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