The family of High Availability (HA) Service Packs for the Sun FireTM 15K Server includes the core set of integrated services and methodologies recommended to help provide optimum levels of availability throughout the application life cycle. With HA Service Packs, customers will be better equipped to address availability issues before they impact business operations. Three variations of HA Service Packs will now be available for the Sun Fire 15K Server.

Packaging the services offers convenience, a lower price and helps simplify and shorten the decision process. The HA Service Packs are integrated combinations of consulting, education and training, and support services.

Three Variations

Multiple packs have been designed to include server-centric and/or platform-centric services. Server-centric services address specific activities as they relate to the server. Platform-centric services address activities beyond the server and focus on the overall application environment.

• HA Pack (part number, HA-F15K-PAK): Designed to be purchased with a Sun Fire 15K Server, this pack includes one year of platform and server services deemed critical for achieving and maintaining a high level of availability in a mission-critical environment.

• HA Server Pack (part number, HA-F15K-SYSPAK): Designed to complement an HA Pack by providing server-only services for a multi-server application environment (e.g., purchase an HA Pack, plus two HA Server Packs to cover three Sun Fire 15K Servers).

• Three Year HA Pack (part number, HA-F15K-PAK-3YR): Designed to be purchased with a Sun Fire 15K Server, this pack provides the same level of services as an HA PACK with extended coverage for three years.

The core IT functions and the respective services each of these functions addresses include:

• Architect (life cycle phase): Sun's unique, open systems-based IT service management know-how will be extended to your organization throughout the entire life cycle of the application.

• IT Operations Assessment (core IT function): The SunReadySM Availability Assessment (SRAA) Service identifies gaps and assesses risks in the customer's technical architecture and/or operational environment for a particular application environment.

• IT Learning Development (core IT function): Sun Fire 15K Server Skills Package offer core HA Service Packs including customized training solutions based on each customer's unique requirements.

• Service Delivery Management (core IT function): Personalized support.

• Implement (life cycle phase): Full installation support, from "out of the box" to a fully tested and operational, production-ready environment.

• Installation and Platform Integration (core IT function): The Application Readiness Service (ARS) in combination with ServerStartSM for the Sun Fire 15K Server, provides services required to configure a new Sun Fire 15K Server up to the point of application installation.

• Configuration Check and Control (core IT function): Sun RAS Profile service leverages highly effective analysis tools to show which areas are most prone to downtime and why. A detailed analysis is performed; recommendations are provided; and the account team works to help prioritize and develop a related action plan.

Other functions and services include Mission-Critical Support, SunSpectrum PlatinumSM Support and IT Operations Assessment/post-implementation.

HA Services Packs are available globally in all three GEOs (Americas, EMEA and APAC), depending upon local service constraints. Not all services are available in all countries. [...read more...]

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