Ford Financial, the largest automotive
financing company in the world, has saved $15.5 million based on Sun's
e-business architecture design and coding reuse. Ford Financial has
also improved its time to market pace and application availability. As
a result of these achievements, Ford Financial was named this week as
the "E-Comm Innovator of the Year" by technology-industry publication
"We chose Sun to help build our ground-breaking e-business
infrastructure because we wanted to work with the company that not only
had expertise in, but that had actually invented the technology serving
as the foundation for our next-generation e-business initiatives," said
Jeff Lemmer, E-Commerce Technology Director at Ford Financial. "We also
looked to the Sun Professional ServicesSM Program as a thought leader and knew its
consultants would give us strong guidance moving forward."
Ford Financial transformed its e-business platform in order to maintain
its competitiveness in the financial services area. Ford Financial's
goal was to leverage its existing IT and CRM infrastructure to respond
more quickly to customers, better empower customer service representatives
with access to real-time information and build an Internet-based data
distribution system that was scalable and more decentralized.
Some of the dynamic benefits that Ford Financial is realizing from its
e-business initiatives include:
- International Account Access (CRM solution that gives single access
point to customers to check account status, make changes to profiles,
and more): 70 percent code and 95 percent architecture design reuse
between Asia Pacific, Latin America, Europe and North America,
resulting in lower development costs.
- Used Vehicle Information System (B2B that enables interaction between
external auctions and shipping companies for used vehicle sales):
Significant annual savings by reducing time required to move leased
vehicles to auction; hundreds of concurrent users, with transaction
processing for 100,000 vehicles per month; gross sales of more than $13
- Workflow (Business-to-enterprise (B2E) intranet service used by
customer service representatives): Supports up to 4,000 end users,
including 2,000 concurrent sessions generating an average of several
thousand transactions per hour and one-second response times.
- CreditWeb (B2B service that allows Ford Financial and PRIMUS dealers
to enter and transmit credit applications and electronic fund transfers
to branch offices): Reduction in IT costs by eliminating replacement
of CD ROM updates for 6,000 dealers, almost 50 percent of total dealer
customer base; processes 250,000 credit applications per month.
The infrastructure for Ford Financial's e-business initiatives consists
- Over 30 Sun EnterpriseTM 6500 and 4500 Servers
- ForteTM for JavaTM Software
- The SunTM Open Net Environment (Sun ONE): Sun ONE includes
the SolarisTM 8 Operating Environment (Solaris OE), the
JavaTM 2 Platform, Enterprise Edition
(J2EETM) and JavaTM 2 Platform, Micro Edition (J2METM) technologies,
iPlanetTM Web Proxy Server and iPlanetTM Directory
Helping to sustain high availability and reliability are ongoing skill
assessments and training from Sun Educational Services and a
SunSpectrum PlatinumSM support agreement.
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