NativeMinds Inc. has released NeuroServer in a
version for the Solaris TM Operating Environment (Solaris OE)
platform. Responding to increasing demand for UNIXR system-based web
self-service solutions, NativeMinds now makes it possible to develop
new virtual reps for the Solaris OE platform and migrate existing virtual
service reps to Solaris OE. The support for Solaris OE expands
the enterprise capabilities of NeuroServer, used by Fortune 1000
companies to resolve large volumes of customer inquiries on corporate
web sites and intranets via automatic natural language response.
Virtual representatives, called vReps, are automated online
personalities that emulate the best in human customer service. vReps
provide personalized and immediate answers to customer questions via
two-way natural language dialog. In addition to native installations of
vReps on Solaris OE servers, NeuroServer 3.1 for Solaris OE makes migration
from Microsoft Windows to Solaris OE simple.
NativeMinds' vReps built on Solaris OE have all the features of
Microsoft Windows-based vReps, including the ability to run multiple vReps
on one server, enabling companies to keep hardware and support costs at a
minimum. NativeMinds' interface modules--HTTP, HTML, and ODBC--work
with the Solaris OE platform and enable connectivity to Oracle databases,
MS SQL Server, Sybase ASE, and Informix.
"Solaris OE compatibility has become an important decision-making factor
for companies developing web self-service initiatives, where system
performance and reliability can make or break the customer
relationship," said Walter Tackett, CEO of NativeMinds. "Our support
for Solaris OE reflects the demand among our Fortune 1000 customers for
industrial-strength online customer service and support capabilities."
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