System News
NeuroServer Virtual Representative Software
Support for UNIX Platform Expands
October 22, 2001,
Volume 44, Issue 4

NativeMinds Inc. has released NeuroServer in a version for the Solaris TM Operating Environment (Solaris OE) platform. Responding to increasing demand for UNIXR system-based web self-service solutions, NativeMinds now makes it possible to develop new virtual reps for the Solaris OE platform and migrate existing virtual service reps to Solaris OE. The support for Solaris OE expands the enterprise capabilities of NeuroServer, used by Fortune 1000 companies to resolve large volumes of customer inquiries on corporate web sites and intranets via automatic natural language response.

Virtual representatives, called vReps, are automated online personalities that emulate the best in human customer service. vReps provide personalized and immediate answers to customer questions via two-way natural language dialog. In addition to native installations of vReps on Solaris OE servers, NeuroServer 3.1 for Solaris OE makes migration from Microsoft Windows to Solaris OE simple.

NativeMinds' vReps built on Solaris OE have all the features of Microsoft Windows-based vReps, including the ability to run multiple vReps on one server, enabling companies to keep hardware and support costs at a minimum. NativeMinds' interface modules--HTTP, HTML, and ODBC--work with the Solaris OE platform and enable connectivity to Oracle databases, MS SQL Server, Sybase ASE, and Informix.

"Solaris OE compatibility has become an important decision-making factor for companies developing web self-service initiatives, where system performance and reliability can make or break the customer relationship," said Walter Tackett, CEO of NativeMinds. "Our support for Solaris OE reflects the demand among our Fortune 1000 customers for industrial-strength online customer service and support capabilities."

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