Sun and Pegasystems have expanded their relationship to bring powerful rules-driven process automation solutions for Customer Relationship Management (CRM) on the UNIXR platform to customers in banking and healthcare markets. The companies will participate in joint engineering, business development and co-marketing and sales efforts. Sun and Pegasystems are delivering tested, integratable iForceSM solutions to customers.

Sun and Pegasystems enables fast implementation and maximized results. PegaCRM helps companies improve the efficiency, consistency and intelligence of their customer service operations. Within a framework of flexible rules that capture best practices unique to a company or industry, PegaCRM drives the automated fulfillment of a wide range of customer service requests across the web, call center and other points of contact. The solution will run on SolarisTM Operating Environment (OE), Sun EnterpriseTM Servers and Sun StorEdgeTM Disk Arrays, resulting in a high level of scalability and reliability for systems operations and performance, an imperative for mission critical systems in healthcare and financial services. [...read more...]

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