Forrester, September 8th, 2017 September 8, 2017,
Volume 235, Issue 1
"Many of our clients are fast approaching their contractual renewal dates for Cloud and as-a-service (aaS) offerings. They have expressed concerns over vendors changing licensing models and pricing terms at the renewal point, usually to our clients' detriment. They feel almost powerless at the negotiation table and perceive that vendors are playing on their immaturity regarding effective aaS exit management strategies, making them reluctant to change vendor and in turn leading to uncomfortable budgetary discussions with their CIOs..."