"Kaiser Permanente crossed an important threshold last year when 52 percent of its patient interactions were digital. That's a dramatic change from the traditional in-person doctor or nurse visits, but Kaiser CIO Dick Daniels said it was inevitable.
'The consumer is in the driver's seat. On-demand everything is a resounding drumbeat where people expect services 24 x 7 and pay for what they use,' Daniels said during his keynote address at the CIO Perspectives conference here..."
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