Videotron, a Canadian integrated communications company, deployed Oracle Enterprise Single Sign-On Suite Plus across its entire enterprise including remote and mobile users. Prior to this deployment, at least 20 percent of the call volume to Videotron's help desk concerned forgotten passwords. Now, with Oracle Enterprise Single Sign-On, Videotrons users have access to all of their authorized applications through a single authentication event with an initial network login that also provides self-service password management. Within just four months, Oracle Enterprise Single Sign-On was implemented across more than 75 applications for Videotrons 6,000 users, and within two months of completing its deployment, Videotron realized significant improvement with more than 29,000 passwords authenticated per day by Oracle Enterprise Single Sign-On instead of individual, manual entries.
Enterprise Single Sign-On: The Missing Link in Password Management
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