Baseline May 24, 2012 May 28, 2012,
Volume 171, Issue 5
"The way customers interact with companies is changing dramatically, largely because of the rapid emergence of social media and mobile devices. At the same time, consumersthanks in part to the Internethave become much more discerning and knowledgeable about service quality and market alternatives..."
News and Solutions for Users of Solaris, Java and Oracle's Sun hardware products
Just the news you need, none of what you don't –
42,000+ Members – 24,000+ Articles Published since 1998
Print
Email
Good Customer Care Builds Loyalty
(this article)
