InformationWeek May 21, 2012 May 21, 2012,
Volume 171, Issue 4
"Chargeback has always been hard for IT, but cloud computing forces the issue. At the same time, pushback from business users continues...
As cloud management tools and platforms evolve to better handle metering and chargeback, IT shops are still struggling with the practice--both from the standpoint of financial management challenges and ongoing pushback from business users..."