ComputerWorld May 14, 2012 May 14, 2012,
Volume 171, Issue 3
"Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.
The utility, which supplies natural gas and electric power to more than 6 million in the state, plans to enable employees and customers to access "any content, from any device, anywhere, anytime," ...