"My wife, Doris, is the founder and president of a company in the real-estate industry. I once heard her explaining how systems and processes must be rebuilt for each new scale of a business. "What works for one does not work for two. What works for two does not work for three," she said.

What a great concept. Whether you are adding more staff, more locations, more servers, or more processes, we must realize that doing the same things harder or smarter is rarely enough. We must accept that the scale of the business has changed, requiring that all associated tasks and systems maintain the same scale..."

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