"Self-service procurement. Self-service business intelligence. Self-service recovery. User provisioning in private clouds. It's a wondrous world for end users these days ..."
With the advent of technology and smart phones the need for an IT person to act as a go between end users and the data center may be a thing of the past.
Are Users Up to the Task for Self Service IT? This article asked the question of three organizations that have different user needs and personalities.