The Sun Shared Shell, which supports SSH and Telnet and allows users to see and optionally control a remote system has been deemed a "cool diagnostic tool" in the blog of Steffen Weiberle.

One might say that, in Weiberle's presentation at least, the Sun Shared Shell puts the emphasis on do-it-yourself, enabling users to increase their understanding of what is going on with a system without the need to wait for output via emails or the struggle to understand things over the phone. The owner of the session, usually the customer, Weiberle writes, has the option of allowing others to enter commands (without hitting 'Return'), or even allowing the 'Return' as well. It also has logging and chatting capabilities.

First login allows users to be the owner of the shell, or to connect to someone else's shell. Once logged in, Weiberle continues, users have a terminal window, the people present on the connection, and a chat window. The icon before the name/email address shows whether you have view, type, or full control (the keyboard will also have a down-arrow with it).

One can also scribble on the screen, which Weiberle says he did to diagram out an idea he had for solving a zone networking issue, and it helped the others understand quickly what he was proposing.

In sum, Weiberle concludes, "I see this as a great tool to help future cases where a shared view of operations will improve understanding or service delivery."

More Information

Sun Shared Shell: Collaborative Remote Service [...read more...]

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