What keeps Damodaram Bashyam, director of IT Verizon Wireless, up at night? Security and how to protect his company and its customers. In his presentation given at Gartner's Identity & Access Management Conference in Orlando this past fall, Bashyam presents how Verizon simplified their identity management solution to improve security and the customer experience online by implementing OpenSSO Enterprise with Sun Access Manager 7.0 and Sun Federation Manager 6.2.

"The presentation shows how Sun's OpenSSO and Directory Server work together to provide unparalleled, mission critical service and scale," commented Sun senior product line manager Daniel Raskin. "The cool thing about the preso is that Verizon also highlights that they replicated this deployment in less than 2 months to support 25 million users at Verizon Broadband!"

During his 23-minute talk, Bashyam presents the following:

Verizon's Goals

• Single Sign On (SSO) across multiple product vendor websites (ASPs) to increase self-service

• Protect customer information to drive customer confidence

• Provide seamless integration between Verizon Wireless (VZW) and other lines of business (LOBs) to improve customer experience

Benefits

• Easy to integrate new products and services

• Simplified SSO reduces IT cost and improves security

• Access Manager (AM) improves security by authentication - authorization logic

• Enable cross-domain SSO unifies user experience between VZW and ASPs

• Enable customized audit capabilities through AM for log access information and diagnostic information analysis

With Sun's OpenSSO Enterprise, Verizon has found the following:

Results

• SSO enables consistent user experience for account access, product purchases, and self-serve transactions

• Federated SSO provides convenient access between two distinct Verizon systems

• Product Vendor Integrations increases traffic, revenue and customer satisfaction

• Cross-Domain Single Sign-On: improves customer experience, increases revenue with product integrations, improves security, reduces IT maintenance, simplifies identity management

More Information

Simplify ID Management to Improve Security and Online Customer Experience - Video Presentation (runs approximately 23:29)

Video\'s accompanying slide presentation

OpenSSO Enterprise 12 Month Outlook Webinar presented by Raskin and Director of Engineering Jamie Nelson

Sun OpenSSO Enterprise product page

OpenSSO wiki home page

On the Road Toward OpenSSO Enterprise 8.1

OpenSSO Release Schedule [...read more...]

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