Sun is repricing its Sun StorageTek 9900 Software Service Plans and passing the savings on to customers. Both the Standard and Premium Sun Software Service Plan contracts for the Sun StorageTek 9900 software are included in the repricing.

Software Standard Support Includes:

• Extended local business hours coverage 12 hours a day, five days a week
• Four hour telephone response time for urgent issues during extended local business hours
• Two authorized contacts
• Unlimited technical support incidents
• Customers rate the priority of their support requests
• Technical assistance from experienced support engineers
• Web-based incident submission and tracking through Sun's Online Support Center
• Software enhancement releases and patches
• 24x7 access to Sun's online technical knowledge database

Software Premium Support Includes:

• 24x7 online and telephone technical support
• Live call transfer for urgent issues
• Three authorized contacts per eight hour shift
• Unlimited technical support incidents
• Customers rate the severity of their support requests
• Technical assistance from experienced support engineers
• Web-based incident submission and tracking through Sun's Online Support Center
• Software enhancement releases and patches
• 24x7 access to Sun's online technical knowledge database
• Interoperability Support
  
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  Keywords:

  • 9900
  • Sun StorageTek
  • Sun StorageTek 9900
  
  

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  Other articles in the Service section of Volume 116, Issue 4: Sun's Software Premium Plus Offering for Sun Java ES 5 and Java System Suites Sun Reprices StorageTek 9900 Software Service Plans (this article) See all archived articles in the Service section.

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