System News
Sun Reprices StorageTek 9900 Software Service Plans
Both Standard and Premium Plans Included in Change
October 22, 2007,
Volume 116, Issue 4

...passing the savings on to customers.

Sun is repricing its Sun StorageTek 9900 Software Service Plans and passing the savings on to customers. Both the Standard and Premium Sun Software Service Plan contracts for the Sun StorageTek 9900 software are included in the repricing.

Software Standard Support Includes:

  • Extended local business hours coverage 12 hours a day, five days a week
  • Four hour telephone response time for urgent issues during extended local business hours
  • Two authorized contacts
  • Unlimited technical support incidents
  • Customers rate the priority of their support requests
  • Technical assistance from experienced support engineers
  • Web-based incident submission and tracking through Sun's Online Support Center
  • Software enhancement releases and patches
  • 24x7 access to Sun's online technical knowledge database

Software Premium Support Includes:

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