"In today's insurance industry, the product is no longer a competitive differentiator. What is most important today is how insurers find and serve their customers," explained Larry Scott, vice president, global financial services industry for Sun. To address this problem, Sun is now offering a new solution for the insurance industry, the Sun Distribution Channel Portal.

The portal solutions enables insurers to pull information from the back office to the point of sale (POS) without requiring any IT involvement at the front end. New customers can be reached by making insurer's products available in many outlets such as banks, supermarkets, post offices, kiosks and on telephones and PDAs. The portal operates on an Internet browser, making it available to end users 24 hours a day. Many languages can be incorporated into the system as can various currencies. "Our new solution enables insurers around the globe to discover and implement new distribution channels in order to serve new markets – without increasing expense ratios," Scott said.

Real-time performance monitoring of agents, products and channels is available for the insurance industry. The portal offers First Notice of Loss (FNOL) to improve claims handling.

The Sun Distribution Channel Portal solution integrates the Sun JavaTM Composite Application Platform Suite (CAPS) technology with CRM software from G2X Agility and a policy administration application from UniRisX. [...read more...]

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