A new Time To Repair support option is now available for Sun FireTM T1000 and Sun FireTM T2000 servers. This specialized service offering is designed for customers such as multi-national corporations and those with heterogeneous server environments who need a hardware support agreement that delivers a firm commitment on repair time rather than response time.
The Time To Repair support option provides customers with the ability to do contingency planning around system availability. The support option ensures the server hardware will be up and running within a specified timeframe. Time To Repair is available in 4, 6 or 8 hour repair times after a Priority 1 - System Down failure has been reported by the customer. Repair times available are based on the
customer's proximity to a Sun Service depot. Customers must qualify for Platinum support, be within a specific radius of a Sun Service Center and have a Sun assigned Service Account Manager.
This service offer is only available for the Sun Fire T1000 and Sun Fire T2000 servers. It is designed to help customers who have service level agreements with their end users.
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