Telco-Critical Service Service Enabling OEMs to Deliver End-to-End Solutions
Sun announced the first telco-critical service offering to
support an entire desktop and server product line. The Sun OEM
Advantage Services program addresses critical needs that original
equipment manufacturers in the telecommunications industry face
in delivering high levels of value-add services, while shortening
the development cycles of their services and controlling costs.
The OEM Advantage Services program helps ensure maximum uptime to
support development cycles and additional backup by Sun's
telco-critical support services. The program effectively fits
the telco business model but is available to OEMs in all
industries.
Features
Developed for Sun's full desktop and server product line, not
just specific servers.
Worldwide 7x24 telephone support for hardware and software.
4-business-hour hardware and software response commitment for
critical issues, with 2-business-hour commitment option available
in many geographic areas.
Priority status within Sun Solution Centers to expedite
telco-critical issues.
Sun Professional Services consultants are available to provide
network platform architecture and smooth implementation of the
OEM systems.
Sun Educational Services consultants are available to provide
skills assessments, training and certification, with training
discounts available to OEMs. Specific OEM training programs are
being developed and will be announced at a later date.
Ongoing help desk audits maintain high levels of staff
expertise to identify problems that may lead to system downtime.
Extensive technical database resources for training and
troubleshooting.
[...read more...]
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Telco-Critical Service
