Gartner found a 1.2 percent increase in IT spending worldwide during 2012 Timothy Prickett Morgan notes. Going forward, "Uncertainties surrounding prospects for an upturn in global economic growth are the major retardants to IT growth," said Gartner's Richard Gordon. With the fiscal cliff avoided for the moment in the U.S., at least modest growth in IT spending can be assumed for 2013. Gartner projects that spending on endpoint devices will accelerate this year, Prickett Morgan writes, outpacing data center system spending. In 2014, Gartner thinks that spending across these two categories will proceed at about 4.2 per cent more than 2013's levels, he observes.
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Gartner found a 1.2 percent increase in IT spending worldwide during 2012 Timothy Prickett Morgan notes. Going forward, "Uncertainties surrounding prospects for an upturn in global economic growth are the major retardants to IT growth," said Gartner's Richard Gordon. With the fiscal cliff avoided for the moment in the U.S., at least modest growth in IT spending can be assumed for 2013. Gartner projects that spending on endpoint devices will accelerate this year, Prickett Morgan writes, outpacing data center system spending. In 2014, Gartner thinks that spending across these two categories will proceed at about 4.2 per cent more than 2013's levels, he observes.
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The Analysys Mason report on "Customer Care Systems: Worldwide Market Shares 2011” names Oracle the global market leader in customer care systems. According to the report Oracle has become communications service providers’ (CSPs) solution of choice to help accelerate time-to-market for new services, reduce customer support costs and enhance the customer experience and has become as well the leader in overall market share by revenue. The report recognizes Oracle as the leading market supplier of customer care, customer relationship management (CRM) and customer interaction systems.
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