The services offered by the Sun Managed Services portfolio aim to enhance the business value of your IT investment through improved operational efficiency and service levels. The services are built on ITIL-best-practices and proven methodologies to avoid vendor lock-in.
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Sun Services is transitioning High Availability Service Packs to End-of-Life. Contractually entitled customers will continue to receive their legally entitled, service listing described deliverables, until their entitlement ends. Existing customers seeking to renew their High Availability Service Pack, Sun FireTM Application Readiness Service, Skills Package Service, and SunSpectrum PlatinumSM Support will find them still available.
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Sun introduces a new global service edition of the the Sun i-Runbook Service: the Service Pack Edition. The new edition is a customizable, web-based central repository of streamlined and accurate technical how-to information based on Sun preferred practice. It is designed to help customers manage their data center operations more effectively.
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