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Archived Service Articles
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13 May 2010
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Support Policy Update on Some Sun Products [23112]
Sun Directory Services, Sun Identity and Access Management, Sun SOA Release, and More
The Oracle Support Library has posted an updated version of its Oracle Lifetime Support Policy that includes some Sun products. The 55-page PDF contains information on Sun and GlassFish Application Server, NetBeans, and Sun JDK; Sun Master Data Management and Data Integrator; Sun Portal; Sun Directory Services and Sun Identity and Access Management; and Sun SOA; among others.
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12 Apr 2010
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Auto Service Request and Network Services for Sun Systems and Storage [23026]
Helps Improve System Availability, Save Time, and Reduce Costs
Auto Service Request (ASR) is a secure, scalable, customer-installable software feature of warranty and SunSpectrum support that provides auto-case generation when specific hardware faults occur in Sun systems. For Sun storage, network services can be induced so specific services can be performed remotely in order to increase service availability, reduce administration time, maintain storage system performance, and manage data center environments more efficiently. To check which Sun products qualify, there is a wiki page for ASR Systems (servers) and a general product information page on network services for Storage products.
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30 Dec 2009
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Introduction to Sun Shared Shell [22676]
Collaboration Services Tool for Diagnosis and Resolution of Product Issues
A three and a half minute Sun-sponsored video introduces Sun Shared Shell - a collaborative service tool that allows Sun Services engineers to remotely view and diagnose customers' computing issues. As part of the Sun Spectrum Support Service, Shared Shell is a Java application providing secure, shared, remote access. To demonstrate how it works, the video brief walks through the steps of how to access the tool and invite participants. It also presents the various communication tools available during these sessions that make collaboration easy and help overcome noise or language barriers.
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11 Aug 2009
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Sun Managed Services More Than Satisfies Motor Sports Promoter [22105]
Exceeds Expectations in Service-Level Availability, IT Productivity and Cost Reductions
International Speedway Corporation (ISC) is a leading promoter of NASCAR and other motor sports. With the company experiencing 10-15% growth over several years, it decided to leave its third-party vendor hosted systems and build its own data center, engaging an IT vendor to remotely manage its mission-critical systems that include a ticketing system, ERP system and 54 interactive web sites. ISC chose Sun Remote Operations Management and reports its expectations have been far exceeded.
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12 May 2009
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Sun Shared Shell [21709]
Diagnostic Collaboration at Its Best
The Sun Shared Shell, which supports SSH and Telnet and allows users to see and optionally control a remote system has been deemed a "cool diagnostic tool" in the blog of Steffen Weiberle.
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12 Mar 2009
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Moving those Legacy Applications into the Cloud [21401]
First Order of Business for Sun Cloud Computing CTO Lew Tucker
Lew Tucker, Sun CTO for Cloud Computing, started with the company as a member of James Gosling's original Java development team so, as you might imagine, he has some familiarity with legacy applications. After an absence of a few years, Tucker returned in 2008 to accept his current position, and he has already laid out his first concern, which is to determine how best to bring legacy applications into the cloud, according to Chris Preimesberger, who interviewed Tucker for eWeek.com.
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