The 44-slide presentation on "Best Practices for Supporting Sun Server and Storage Systems" by Ray Cappola, Director, Oracle Proactive Systems Support, and Wayne Seltzer, Principal Product Manager, Oracle Proactive Support Center, which they presented at Oracle OpenWorld 2011, is now available as a download. The presenters recommend three best practices as the outset, which are:
Install and use Oracle Auto Service Request
Take advantage of My Oracle Support Automated Diagnosis
Access Oracle Sun System Analysis Reports for your Oracle Solaris server
Home free at this point? Not quite but well on the way to faster problem resolution and simplified support operations. The presenters then delve into the details on each of the recommended best practices listed above.
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Now that Dell and HP have certified and agreed to resell Oracle Solaris, Oracle Enterprise Linux and Oracle VM on their x86 servers, it comes as a relief that Oracle is now making Oracle Solaris Premier Subscription for Non-Oracle Hardware available. The subscription will be offered to new and existing customers running Oracle Solaris across multiple x86 platforms, which ensures successful Oracle Solaris deployments by providing 24/7 phone access to world-class Oracle Solaris support on any certified x86 system on the Solaris Hardware Compatibility List. Upgrades will include future Oracle Solaris releases and enhancements.
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The scheduled transition from Oracle Global Customer Support to My Oracle Support, set for later in 2010, will enable Sun customers and partners to take full advantage of the functionality available to all Oracle Support customers. At the time of the migration, legacy Sun applications – including the Member Support Center (MSC), SunSolve, and Email Center – will be retired, and Oracle’s standard support processes implemented. Existing Oracle customers or partners do not need to re-register for My Oracle Support.
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Developers wanting some security in the tools they use can now purchase two different combined support offerings from Oracle. The first is the Java Development Tools Support that covers all three of Oracle's Java IDE options. The other is the Oracle Solaris Development Tools Support that incorporates Solaris Studio and Solaris Studio Express.
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The Oracle white paper "The New Reality of Service and Support" cites a recent IDG Research Services survey that discovered 80 percent of CIOs have come to consider their relationship with external IT service and support providers critical to the accomplishment of their missions. Further, according to the survey, the majority of senior executives claim their company’s reliance on external IT service and support providers has increased over the past 12 months.
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The free Oracle Enterprise Linux software and the Unbreakable Linux support program is nearly four years old and it continues to grow its extensive ecosystem of hardware and software partners. Sergio Leunissen provides a bit of background information on the open source software along with relevant links and a sampling of partners who have certified their products with Oracle Enterprise Linux.
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