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Archived Service Articles
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18 Oct 2012
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Oracle Critical Patch Update for October 2012 Issued [28094]
Apply Patches at Earliest Convenience, Oracle Advises
The Critical Patch Update for October was released on Oct 17, 2012, Steven Chan posts. Users are advised to apply the patches as soon as possible. He directs users to the Critical Patch Update Advisory as a first step to find products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents. Supported products not listed in the "Supported Products and Components Affected" Section of the advisory do not require new patches, he advises, urging users to consult the Critical Patch Update supporting documentation referenced in the Advisory before applying patches.
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23 Jul 2012
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Oracle Platinum Services Deliver Industry's Highest Level of Support Services [26943]
Ideally Suited for Oracle's Engineered Systems
Oracle Platinum Services offers customers the opportunity to maximize availability on their Oracle engineered systems that are already designed and integrated to provide optimal productivity and performance. Oracle Global Customer Management trainer Chris Warticki outlines the features of Oracle's Platinum Services package, which include such support offerings as:
- Remote fault monitoring with faster response times and patch deployment services to qualified customers at no additional cost
- 24/7 Oracle remote fault monitoring; industry-leading response and restore times; 5-Minute Fault Notification; 15-Minute Restoration or Escalation to Development; 30-Minute Joint Debugging with Development; and Update and patch deployment
More from Chris ...
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02 Apr 2012
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Update on Oracle Premier Support News for Solaris, Storage and Systems [25862]
Patching with Product Search
Miriam's Get Proactive Systems Blog provides some helpful corrective advice on using Product (Advanced) search which is driven off the Product Name to find such things as an e 1000g Enternet Driver. The post refers readers to both a 90sec video and a 7 minute Video using Firefox/chrome that shows searching for individual patches, Solaris, Firmware and similar items of interest.
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19 Mar 2012
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Catalog of Proactive Support Presentations from OpenWorld 2011 [25728]
Covers Many Oracle Solutions
Readers will find a comprehensive catalog of hardware and software proactive support presentations and best practices from OpenWorld 2011 compiled in a post by Chris Warticki. Among the titles he lists are best practices for maintaining and upgrading Oracle Solaris, JD Edwards, Oracle Database, Oracle Fusion Middleware and Oracle Exalogic, and Oracle Exadata, as well as many others.
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10 Nov 2011
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Best Practices for Supporting Sun Server and Storage Systems [24864]
44-Slide Presentation from Oracle OpenWorld 2011
The 44-slide presentation on "Best Practices for Supporting Sun Server and Storage Systems" by Ray Cappola, Director, Oracle Proactive Systems Support, and Wayne Seltzer, Principal Product Manager, Oracle Proactive Support Center, which they presented at Oracle OpenWorld 2011, is now available as a download. The presenters recommend three best practices as the outset, which are:
- Install and use Oracle Auto Service Request
- Take advantage of My Oracle Support Automated Diagnosis
- Access Oracle Sun System Analysis Reports for your Oracle Solaris server
Home free at this point? Not quite but well on the way to faster problem resolution and simplified support operations. The presenters then delve into the details on each of the recommended best practices listed above.
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