System News
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Archived Service Articles
06 Jun 2016
open to premium members only
Service for the Next Generation [53331]
By Jeff Wartgow, Director, Product Management, Oracle Service Cloud

Jeff blogs, "Recently I had the opportunity to join many of our customers at Oracle's Modern Service Experience in Las Vegas. Attendees were presented with a huge variety of solution demonstrations, analyst sessions, and customer panels. During this high-energy event we also had the opportunity to answer a burning customer question: Where is all of our technology headed? Here's how we answered and outlined how the Oracle Service Cloud team will continue to help drive the evolution of service..."
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14 Jan 2014
open to premium members only
January 2014 Critical Patch Update Released [34491]
cumulative patches for Java, Solaris, MySQL, Linux, SCD, VirtualBox, etc.

Oracle released the January 2014 Critical Patch Update.

A Critical Patch Update (CPU) is a collection of patches for multiple security vulnerabilities. Critical Patch Update patches are usually cumulative, but each advisory describes only the security fixes added since the previous Critical Patch Update advisory. Thus, prior Critical Patch Update advisories should be reviewed for information regarding earlier published security fixes.

This Critical Patch Update provided fixes for 144 new security vulnerabilities across a wide range of product families, including: Oracle Database, Oracle Fusion Middleware, Oracle Hyperion, Oracle E-Business Suite, Oracle Supply Chain Products Suite, Oracle PeopleSoft Enterprise, Oracle Siebel CRM, Oracle FLEXCUBE, Oracle Java SE, Oracle and Sun Systems Products Suite, Oracle Linux and Virtualization, and Oracle MySQL.
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06 Jan 2014
open to premium members only
8 Predictions for Customer Service in 2014 [34388]
Key trends in the customer service business

"Happy New Year! As we embark on 2014, I thought about the key trends that we're seeing in the customer service business and how they impact you as well as the impact to the Oracle Service Cloud business. Here's my 2 cents on what matters for the new year. Feel free to put in your own 2 cents in the comments!..."

  • Customer Service Becomes a Boardroom Priority
  • Your Customers Don't Want to Talk to You
  • Mobile, Mobile, Mobile
  • Your Coffee Maker Serves Itself
  • Knowledge is Everywhere
  • The Web Comes Alive
  • Social Gets Real
  • Employee Experience Takes the Limelight

Read on for details.
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18 Oct 2012
open to premium members only
Oracle Critical Patch Update for October 2012 Issued [28094]
Apply Patches at Earliest Convenience, Oracle Advises

The Critical Patch Update for October was released on Oct 17, 2012, Steven Chan posts. Users are advised to apply the patches as soon as possible. He directs users to the Critical Patch Update Advisory as a first step to find products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents. Supported products not listed in the "Supported Products and Components Affected" Section of the advisory do not require new patches, he advises, urging users to consult the Critical Patch Update supporting documentation referenced in the Advisory before applying patches.
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23 Jul 2012
open to premium members only
Oracle Platinum Services Deliver Industry's Highest Level of Support Services [26943]
Ideally Suited for Oracle's Engineered Systems

Oracle Platinum Services offers customers the opportunity to maximize availability on their Oracle engineered systems that are already designed and integrated to provide optimal productivity and performance. Oracle Global Customer Management trainer Chris Warticki outlines the features of Oracle's Platinum Services package, which include such support offerings as:

  • Remote fault monitoring with faster response times and patch deployment services to qualified customers at no additional cost
  • 24/7 Oracle remote fault monitoring; industry-leading response and restore times; 5-Minute Fault Notification; 15-Minute Restoration or Escalation to Development; 30-Minute Joint Debugging with Development; and Update and patch deployment

More from Chris ...
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02 Apr 2012
open to premium members only
Update on Oracle Premier Support News for Solaris, Storage and Systems [25862]
Patching with Product Search

Miriam's Get Proactive Systems Blog provides some helpful corrective advice on using Product (Advanced) search which is driven off the Product Name to find such things as an e 1000g Enternet Driver. The post refers readers to both a 90sec video and a 7 minute Video using Firefox/chrome that shows searching for individual patches, Solaris, Firmware and similar items of interest.
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