A three and a half minute Sun-sponsored video introduces Sun Shared Shell - a collaborative service tool that allows Sun Services engineers to remotely view and diagnose customers' computing issues. As part of the Sun Spectrum Support Service, Shared Shell is a Java application providing secure, shared, remote access. To demonstrate how it works, the video brief walks through the steps of how to access the tool and invite participants. It also presents the various communication tools available during these sessions that make collaboration easy and help overcome noise or language barriers.
International Speedway Corporation (ISC) is a leading promoter of NASCAR and other motor sports. With the company experiencing 10-15% growth over several years, it decided to leave its third-party vendor hosted systems and build its own data center, engaging an IT vendor to remotely manage its mission-critical systems that include a ticketing system, ERP system and 54 interactive web sites. ISC chose Sun Remote Operations Management and reports its expectations have been far exceeded.
The Sun Shared Shell, which supports SSH and Telnet and allows users to see and optionally control a remote system has been deemed a "cool diagnostic tool" in the blog of Steffen Weiberle.
Lew Tucker, Sun CTO for Cloud Computing, started with the company as a member of James Gosling's original Java development team so, as you might imagine, he has some familiarity with legacy applications. After an absence of a few years, Tucker returned in 2008 to accept his current position, and he has already laid out his first concern, which is to determine how best to bring legacy applications into the cloud, according to Chris Preimesberger, who interviewed Tucker for eWeek.com.
Offering software as a service is just one of the many changes in the IT industry that cloud computing brings with the potential to reshape the way IT hardware is designed and purchased.
Developers no longer need to waste money on costly resources and can still capture potential customers easier than ever before.
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