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Archived IT - CxO Articles
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12 Jun 2013
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Can IT Survive Digitization? [31443]
ComputerWeekly, June 12, 2013
"The role and operations of IT are set to change, as departments build up their own IT expertise.
According to research from analyst Forrester, the chief operating officer (COO) used to dominate IT priorities but now, sales, marketing and R&D set corporate strategy. Forrester vice-president, Kyle McNabb, says: 'The business does not view digital as someone else problem.'
The survey showed that 44% of business departments were hiring their own technology staff..."
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12 Jun 2013
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CEOs: Five Reasons Your CIO Quits [31444]
Accelerating IT Success, June 12, 2013
"Sometimes it is because a better job comes along, and sometimes it is because no other job could be worse. Whatever the reason, when a CIO quits, it should be less of a mystery to a CEO why this has happened. Scott Lowe writes a blog post addressed to CEOs about five reasons why CIOs quit:"
- Relegating IT to 'keeping the lights on'
- Locking the CIO out of strategy sessions
- Ignoring governance
- Ignoring critical advice from the CIO
- Making no effort to understand what IT can do
Read on for details.
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11 Jun 2013
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3 Lessons Learned From a Failed Customer Feedback Test [31441]
IT World, June 11, 2013
"Things didn't go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers' guide . The goal was to see how the features worked in a real-life setting. However, we discovered that testing customer service software in a real-life setting involves more than simply installing and using. It requires a certain amount of planning, and there were several key issues we realized we should have addressed before beginning to test.
From our experience came three important lessons, here's a look at what those lessons were and what they taught us about how CIOs and other technology buyers should go about evaluating customer feedback systems..."
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11 Jun 2013
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From Tactics to Strategy [31447]
InformationWeek, June 11, 2013
"When Peter Drucker made the comment 'Culture eats strategy for lunch' little did he know that this quote will become one of the most widely used phrases for business community. In fact I am also a fan of this statement for simple reason of my close association with change management in different organizations where I witnessed the conflict between culture and strategy and saw how difficult it becomes when they contradict.
My experience of successful changes tells me that when culture is in conflict of any strategy, use tactics. Usually tactics is meant for implementing a strategy but can it flow upwards? My answer to this is yes, many a times..."
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11 Jun 2013
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Why Innovation Fails: The Past vs. Future Problem [31451]
InformationWeek, June 11, 2013
"Having worked with business leaders for years in the pursuit of innovation, I have come to realize that there is a fundamental reason for failure. Companies have two modes of operation that often are viewed as incompatible. One mode focuses on the past and one focuses on the future, and the inability to integrate the two explains why companies find it so hard to innovate.
Established businesses are great at maintaining value through greater efficiency and effectiveness, but over time these businesses become irrelevant. Start-ups are great at spotting unmet needs and driving a relentless charge -- only to find that they have an unsustainable business model..."
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